Role-based learning materials
Audience and task analysis, curriculum outlines, facilitator guides, learner job aids, practice scenarios, and knowledge checks.
ORGANIZATIONAL PERFORMANCE
Prepare people for the work ahead.
Training, instructional design, and implementation support for organizations introducing new systems, policies, and ways of working. Based in Maryland. Led by an experienced practitioner.
Serving public agencies, implementation teams, nonprofits, and institutions.
01
THE IMPLEMENTATION GAP
Good policy and strong technology still fail when people are not prepared to use them.
We focus on the point where strategy becomes performance: the roles, learning systems, job tools, practice, communication, and support people need to implement change consistently.
FOR PRIME CONTRACTORS
A practical partner for training and adoption.
Tillstone House can take responsibility for a defined learning or readiness work package within your implementation plan. Kia works with your project lead and subject-matter experts to turn approved requirements into usable materials, facilitated practice, and evidence of learning.
Discuss a subcontract scope →Facilitator and workforce preparation
Train-the-trainer sessions, facilitated workshops, guided practice, delivery coordination, and feedback collection.
Readiness and performance support
Stakeholder learning needs, change communications, observation tools, readiness reporting, and improvements informed by learner feedback.
Start with a focused conversation.
Share the audience, deliverables, schedule, and review process. We will discuss scope, availability, qualifications, and pricing before making a commitment. Product-specific work is developed with your technical experts and approved through your project governance.
CORE CAPABILITIES
Learning and implementation systems built for real-world use.
Engagements can begin with a focused diagnostic or workshop and expand into design, delivery, evaluation, and implementation support.
Workforce readiness and learning strategy
Readiness assessments, audience and role analysis, learning architecture, implementation planning, and practical performance criteria.
Instructional design and curriculum modernization
Role-based curricula, facilitator guides, scenarios, demonstrations, job aids, assessments, and technology-supported learning.
Customized training and train-the-trainer
Virtual and in-person learning, facilitator preparation, guided practice, delivery standards, and scalable training systems.
Change implementation and stakeholder adoption
Communication, workflow translation, stakeholder education, technical assistance, adoption support, and the operating tools required to put change into practice.
Assessment, evaluation, and performance improvement
Knowledge checks, observation tools, learner feedback, performance evidence, data-informed revision, and continuous improvement.
Policy education, civic engagement, and convening
Issue education, stakeholder engagement, public-policy programming, coalition coordination, advocacy preparation, sponsorship, and civic-participation learning.
HOW WE WORK
From requirement to repeatable performance.
We align the work to the operational reality—not simply the content that needs to be covered.
- 01
Diagnose
Clarify the requirement, audience, workflow, risks, constraints, and measures of readiness.
- 02
Design
Build the learning, tools, operating guidance, practice, and support structure people need.
- 03
Deliver
Facilitate, test, coach, and prepare internal leaders or trainers for consistent implementation.
- 04
Improve
Use evidence and feedback to strengthen performance, adoption, and repeatability.
REPRESENTATIVE EXPERIENCE
Evidence across learning, adoption, and operations.
Selected experience of founder Kia L. Jackson, including work performed before Tillstone House. These examples describe her individual experience; they do not imply agency endorsement or contracts awarded to Tillstone House.
Election workforce training and technology adoption
Delivered compliance-focused training across two Maryland jurisdictions, translating election law, procedures, and voting-system workflows into guided practice.
- 600+ election officials directly trained
- Electronic pollbooks, ballot-marking devices, scanners, Same Day Registration, and provisional voting
- Facilitator resources, demonstrations, scenarios, job aids, and knowledge checks
School improvement and accreditation
Directed curriculum, professional learning, operations, fiscal planning, and evidence development during a major institutional growth period.
5 yearsaccreditation secured
15%test-performance increase
40%fewer administrative errors
Employee readiness and operating systems
Designed onboarding, an employee handbook, SOPs, job aids, assessments, and leadership learning for a licensed regulated-industry client.
- Created delivery and curbside-pickup workflows during COVID-19
- Supported employees through evolving operational and regulatory requirements
- Later coordinated stakeholders and documentation for a regulator-reviewed license transfer in collaboration with legal counsel
Cannabis policy education and advocacy
Produced The Black Experience in Cannabis, first presented as an official cannabis-focused session during the Congressional Black Caucus Foundation’s Annual Legislative Conference in 2018, with further programs in 2019 and 2021.
- Engaged congressional staff, advocacy organizations, industry leaders, sponsors, and community stakeholders
- Participated with industry associations in federal policy advocacy concerning Section 280E and developed guidance to help individuals engage policymakers directly
Get Up Get Out and Vote virtual conference
Designed and produced a week-long virtual civic-engagement conference during the pandemic, coordinating sponsors, national voting organizations, candidates, speakers, and community educators around nonpartisan voter and civic education.
- Zoom-based panels, workshops, speaker preparation, digital content, and audience access
- Programming designed to help individuals understand and participate in local, state, and federal government
- End-to-end coordination across partners, communications, technology, and delivery
Policy summits sponsorship and delivery
Managed complex programs bringing together government leaders, subject-matter experts, community organizations, sponsors, vendors, speakers, and participants. Work included program design, fundraising and sponsor stewardship, budgets, communications, logistics, and live delivery.
200–250summit attendees
~10major sponsors
4 monthsend-to-end production cycle
FOUNDER AND PRINCIPAL
Kia L. Jackson, M.S.A.
A senior learning, training, and program-operations practitioner who makes complex content understandable and builds the systems required for implementation.
Kia brings more than 25 years of experience across education, public-sector training, public-policy education, civic engagement, state-regulated cannabis policy and operations, nonprofit programs, and consulting. Her work spans leadership development and executive coaching, instructional design, workforce training, advocacy preparation, stakeholder convening, sponsorship and budget management, curriculum and assessment, facilitation, program operations, quality control, and executive oversight.
M.S.A. Educational Administration and Global Leadership
B.S. Elementary and Middle School Education
PROCUREMENT ALIGNMENT
Positioned for training, organizational performance, and implementation work.
- 611430
- Primary: Professional and Management Development Training
- 541611
- Administrative Management and General Management Consulting
- 541612
- Human Resources Consulting Services
- 611710
- Educational Support Services
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